Returns Policy

We want you to love what you ordered. If something is not right — the fit, the style, or something we got wrong on our end — we will work with you to resolve it.

Return Window

Returns are accepted within 14 days of delivery. To be eligible, shoes must be:

Unworn — no signs of wear on the sole, upper, or insole
In their original box and packaging
In the same condition as received, with any tags or protective materials intact

Shoes that have been worn outdoors, show signs of use, or are returned without their original packaging cannot be accepted.

How to Start a Return

Email us at help@roziera.co with your order number and the reason for the return. We will respond within 24 hours with return instructions and the address to ship to. Do not send anything back before receiving confirmation from us.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or arrived damaged through our fault. We recommend using a tracked shipping method — we cannot accept responsibility for returns lost in transit without proof of postage.

Refunds

Once your return is received and inspected, we will process a refund to your original payment method within 5 to 7 business days. Your bank or card provider may take a further 3 to 5 business days to reflect the credit. You will receive a confirmation email when the refund is issued.

Exchanges

If you need a different size, we are happy to exchange where stock is available. Contact us before returning so we can check availability and hold the replacement while your return is in transit.

Faulty or Incorrect Items

If you receive a pair that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery with photos and your order number. We will arrange a prepaid return and either replace the item or issue a full refund — your choice.