Shipping Policy

Every order placed on Roziera is handled with care from the moment it is confirmed to the moment it arrives at your door. Below is everything you need to know about how we ship and what to expect.

Processing Time

Orders are processed within 1 to 3 business days of being placed. During periods of high demand or around major holidays, processing may extend slightly — we will communicate any delays proactively.

Delivery Timeframes

Standard international delivery typically takes 7 to 14 business days after dispatch, depending on destination and local customs processes. Express options may be available at checkout. These are estimates — we cannot guarantee specific delivery dates once an order is in transit, as customs and carrier timelines can vary.

Tracking

A tracking number is sent to your email as soon as your order ships. You can use it to follow your parcel through every stage of its journey. If you have not received tracking information within 3 business days of placing your order, please check your spam folder first, then contact us at help@roziera.co.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes levied by your country's authorities. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees. We recommend checking your local import regulations before placing an order if you are unsure of what applies to your destination.

Packaging

Shoes are dispatched in their original boxes where available, with outer protective packaging to ensure they arrive in perfect condition. We take presentation seriously — the unboxing experience matters to us.

Issues in Transit

If your parcel arrives damaged, or if tracking shows delivery but the package has not arrived, contact us immediately at help@roziera.co. We will work with the carrier to investigate and make it right.